Refund policy

Return & Exchange Policy

If you are not 100% satisfied with your purchase, you can return unused items within 30 days of delivery for a refund or exchange.

Return Requirements

• • Items must be unused and in the original condition in which you received them. 

  • Allegiance Flag Supply may adjust the return method or resolution if items arrive showing wear or damage that falls outside of our policy. Items that do not meet our return standards may be returned to sender. 

  • All returns must be from a verified ShowAllegiance.com order. For products purchased through authorized dealers, their return policy applies. 

  • Returns must be initiated via our Returns Portal or directly by our customer service team. If an item is shipped back outside of these channels, it may not be eligible for a refund, as we cannot track or validate the return.
    
    

Return Resolutions

When submitting a return, you can choose from the following options:

Refund to Original Payment Method: Your refund will be issued back to the original form of payment once your return is received and approved at our warehouse (typically within 5 business days). Please allow up to an additional 5 business days for your bank or card provider to process the refund.

Exchange for a Different Item: If you prefer a different size or product, you can select an exchange.

• • If there is an increase in price, the outstanding balance must be paid before the new item ships. If the item you exchange is of lesser value, a refund will be issued for the difference.

  • Your original item must be received at our warehouse, and the return must be approved before we can release your exchange.

  • Once approved, your exchange order will be processed and shipped promptly.

Store Credit: You may choose to receive a store credit for the value of your return, minus shipping fees (if applicable). This will be issued as a Gift Card and never expires. Store Credit can be used toward any future purchase on ShowAllegiance.com.

To use store credit: 

1. 1. Locate the gift card email you received when your return was approved and processed. It will be from info@showallegiance.com

   2. Click “view gift card” to see the code. 

   3. Navigate to https://www.showallegiance.com/ 

   4. Select the item you wish to purchase and click Checkout. 

   5. Apply the code received in step 1 into the discount code field and proceed with checkout. 

Shipping Costs

• • Original shipping costs are not refundable. 

  • Return shipping costs and/or a $5 restocking fee may be deducted from your refund depending on the item and the reason for return. Any estimated applicable fees will be shown during the return process before you finalize the request. 
    
    

FAQs

How do I make a return?

Please click here to start a return or exchange. You’ll need your order number and the email address used to place your order.

How long will it take to receive my refund?

Once your return is approved and the item is received at our warehouse, your refund is issued to your original form of payment immediately. Please allow up to 5 business days for the credit to appear on your account, depending on your bank or card provider.

When will my return get approved?

Once the item arrives at our warehouse, please allow us up to five business days to review and process your return request.

What if I’ve used the product but still want to send it back?

Our customer service team would love the chance to work with you and review this. We kindly ask that you do not send back any items back to our warehouse that are not initiated through the portal, as they cannot be tracked or verified as a return.

How do I send back items in multiple packages?

If you need to send back multiple items that arrived in separate packages (such as flagpoles and/or flag sets), items must be returned separately with labels for each package. Simply go through the portal and initiate a return for one item at a time.

Example: If you are returning both a flag pole and an individual flag, complete your return request one item at a time. This will allow you to print separate labels for each package.

How do I return an item I received as a gift?

• • You can return or exchange a gifted item without notifying the original purchaser. Gift returns can be exchanged for an item of equal value or returned for store credit.

  • To start a gift return, visit our Returns Portal and click “Returning a gift? Start here.” You’ll just need the order number (found on the mailing label if available) and your zip code.

  • If you need help returning a gift, or if you’d prefer the original purchaser to receive the refund instead, please contact our team at info@showallegiance.com and we’ll be glad to assist.

Holiday Returns: Orders placed between November 1 and December 31 qualify for return through January 31 of the following year.

What if the product is damaged or has a quality issue upon arrival?

We will absolutely take care of this for you. In our returns portal, please select the option “Item arrived damaged or defective”, and our customer service team will follow up to get it resolved.