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FAQ

Products, Processes & Fabrication

Are your products made in the USA?

All of our materials are sourced in the USA and made by American workers. Each flag is sewn in Charleston, SC with nylon fabricated in New York. The Vermont White Ash Flagpoles are crafted by artisans in Ohio while the Non-Tangle Spinners and Cast Aluminum Brackets are forged in Utah and Pennsylvania, respectively. It’s extremely important to us that 100% of our products are sourced and made in the USA. It’s not the easy way, but it’s the right way. We’re proud to be American-made from beginning to end!

Why are your flags made in the USA?

Allegiance Flag Supply proudly stands for many things: American jobs, American craftsmanship and American entrepreneurship—all of which are embodied in our product: the peerless, perfect American flag.

We were so sick of buying cheap flags and accessories, many made overseas, that would rip and tear after only a few months. Thousands of American workers saw their jobs disappear as the textile industry moved overseas in the 20th century, and we couldn’t be prouder to bring those jobs back to our great country. It’s extremely important to us that we source the materials and craft our products 100% in the USA.

What makes your flags different?

We’ve scoured our great country to find the highest-skilled American seamstresses and curate the highest-quality materials. It’s vital that our flags are individually sewn so that every single stitch is given attention from a master seamstress, a far cry from mass produced flags.

We’ve spent years innovating modern design improvements to increase the longevity of our flags. These include a one-of-a-kind, sturdy, mold-resistant grommet strip, double needle lock-stitching—so if one stitch breaks, the flag won’t unravel, and stress points reinforced with bar tacking to enhance the stability of the flag. We also purvey the highest-quality, American-made flag accessories, including flagpoles made of Vermont White Ash, Flagpole Spinner Rings and Cast-Aluminum Mounting Brackets.

Allegiance flags are individually sewn by the most talented seamstresses in this country. This means every single stitch is given attention, a far cry from mass-produced flags.

What are your flags made of?

Our larger flags are made with what's called American sourced, first run, 200 denier, nylon commonly known as the "elephant hide of nylon". It is light weight enough to catch a breeze but strong enough to fight the elements. While most flags opt to use repurposed nylon due to its lower costs, we refuse to compromise on this and only use the best nylon available.

For those who love spending time on the water, we offer the perfect Boat Flag. Our 16” x 24” Boat Flag features an even heavier duty 400-denier nylon and extra zig-zag stitching around the perimeter of the flag. These flags are designed to be flown in higher steady wind speeds.

How do I choose the best flag for my flagpole?

If flying your flag from the side of your home, the width of the flag, the shortest side, should be about half the length of your pole. If your pole is 6 feet, for example, your flag’s width should be 3 feet.

If you’re installing an in-ground flagpole, the longest side of your flag should be between one-fourth and one-third of the pole’s total length. For example, a 20’ flagpole (the most common size for homes) should fly either a 3’x5’ or a 4’x6’ flag.

For more information, see our Flag Size Guide page.

Do you offer flags not available on your website?

In the future, we plan to offer additional American made products but for now focused on sewing the highest quality 50 Star American Flags, Betsy Ross American Flag and special release Texas Flag. The best way to find out about new sizes and flags is to sign up for our email list on our website.

Longevity & Retirement

Will your flags fray?

It’s hard for us to guarantee the elements won’t ultimately affect the flag, as it is still a piece of fabric at the end of the day. A flag’s longevity depends on a variety of factors such as weather, exposure to sunlight, owner care, etc. However, we take several steps to reinforce the flag from wind damage. We employ double needle lock stitching throughout our flag and bar-tacking for extra stabilization in the flags typical stress points. We are the only company that adds these levels of reinforcement to our flags, and it’s a key differentiating factor. We take pride in providing such a special symbol of our country and have put a great deal of research and development into delivering our customers with the best possible flag and experience.

Will your flags fade?

While wonderful to bask in, the sun’s UV rays can be quite powerful. It is impossible to guarantee a flag will not fade, but we treat our flags with multiple layers of UV protectants to help slow the effects of the sun and inhibit premature fading. We want your Allegiance American Flag to fly bright and with pride!

How can I extend the longevity of my flag?

To extend your flag’s longevity, ensure it isn’t getting caught on or hitting against any obstructions (siding of your house, gutters, brickwork, etc). We also recommend bringing your flag inside during inclement weather. Certain regions of the country experience a much larger amount of UV radiation than others, especially during the summer months.

Over time, the UV radiation will break down the UV protectant we apply to our flags. We recommend spraying a UV protectant spray, such as Scotchgard Water and Sun Shield, on your flag every few months.

How do I clean my flag?

The safest way to wash our flag is to hand wash it in cool water with a mild soap or laundry detergent. To dry the flag, hang it up on a clothesline or drying rack and allow it to air dry. Some dry cleaners across our country will also dry clean American flags free of charge.

How do I retire my American flag?

Here is how we recommend retiring your old American Flag in the meantime:

  1. Burn the Flag- First you must properly fold your flag. Once you’ve properly folded your flag, make a fire that’s big enough to ensure that your flag will completely burn. When your fire is ready, respectfully place your folded flag on top of it. If you want, you can have a moment of silence or say the Pledge of Allegiance. After the flag has completely burned, the fire needs to be safely and completely extinguished. Collect the ashes and then bury them.
  2. Flag Donation- If you're weary that you might not burn or bury your flag properly, you can donate your flag to your local American Legion, Veterans of Foreign Wars, the Boy Scouts, or the Girl Scouts. Each of these organizations will conduct a ceremony to properly dispose of the flag and they'll do it for no charge.
  3. While burning the flag is the preferable method of disposal, there are other dignified ways to retire the flag too. If your flag is made from synthetic materials that could be environmentally harmful (like flame retardants or other noxious coatings), recycling the flag may be your best option. In this case, delivering the flag to a nylon recycling plant would acceptable. For this option, you can still conduct a flag ceremony and pay tribute before flag send-oV. Another recycling option involves cutting the flag with an approved technique that avoids tearing through the blue star field. Once the flag is cut, it is no longer an oVicial flag and can be disposed of. Although somewhat less ceremonial, many Scouts and Scouters use these recycling methods for their eco-friendliness. Recycled flags not only produce the least amount of waste, but they’re also repurposed for others to enjoy for years to come.
  4. Bury the Flag- The proper way to bury your flag is to first fold it and then place it in a dignified box. You can then bury the flag, saying a few words if you wish.
Can I fly my flag from an automobile?

It’s hard for us to guarantee the extreme elements of flying from an automobile won’t ultimately affect the flag, as it is still a piece of fabric at the end of the day. Our 3’x5’ and 4’x6’ flags are designed to fly in a light or steady breeze from stationary flagpoles. Our 16”x24” flags are designed with a heavier nylon and are crafted to be flown from boats at steady speeds. We don’t currently sew any flags that are designed to be flown from automobiles with speeds in excess of 50+ miles per hour.

Accessory Installation

How do I install my non-tangle spinners?

Step 1: Attach spinner hooks to grommets on your flag. Hooks should be attached so that the lip of the top spinner is positioned toward the top of your flag, approximately 1/4" below the finial. The lip of the bottom spinner should be positioned towards the bottom of your flag.

Step 2: Slide the pole through both spinners, top spinner first.

Step 3: Use set screws to secure both spinners in place. Secure the top spinner first. The top spinner should be positioned slightly below the bottom of the finial so that the spinner is able to spin freely. Pull the grommet strip taut and secure the bottom in place. Try to align the set screws on the two separate spinners for consistency.

Can I install the cast aluminum bracket on brick?

Yes, your bracket can absolutely be mounted to brick! Here is a video and some helpful advice.

Anchors- In addition to screws, three plastic anchors are included with each bracket. Anchors are most commonly used for concrete/ brick mounting, but it can be used for wood if you desire. Not a requirement though.

Drilling And Installing Anchors- Once level and in the desired location, use a pencil or marker to mark where you'll drill your holes. Make sure to only drill into brick for a more sturdy connection, not the mortar. Using the 3/16" drill bit, drill your three holes. Next, gently tap in the plastic anchors with a light hammer. Be sure not to hammer too hard or force the anchor in if your hole is not wide enough. If resistance is too much and the plastic anchor is bending, remove the anchor and carefully widen the hole with your 3/16" drill bit. Then gently tap again and the anchor should fit snugly into place.

Drill Bit- 3/16" drill bit is the correct size for your hole if using the plastic anchors. If you are drilling into concrete/ masonry, you will need a masonry drill bit.

Screwing In- Once holes are drilled, anchors are flush with the wall and your bracket is in position, begin to screw in screws using a screwdriver. The fit should be snug and as the screws twist in, they will enlarge the anchor inside the wall for a final and sturdy fit. Once the pole has been inserted, screw in the set screw on the side of your black bracket to firmly hold the pole in place.

How do I install the boat flagpole on my boat?

Our boat flag set does not utilize a mount, bracket or connector to secure the set to the boat. The boat flagpole is 1/4" in diameter and is made of fiberglass. It features a gimbal base that fits universally into any fishing rod holder. Once the flagpole is in the fishing rod holder, you can slide the bungee cord under the holder to secure the flag and flagpole in place.

Shipping, Returns & Exchanges

What is your shipping policy?

Our team works very hard to fulfill orders as quickly as possible and items are packaged and shipped within 3-5 business days. We offer free shipping on orders over $200 and a standard shipping fee on orders under $200. Free and standard shipping usually takes anywhere from 5-10 business days, depending on your location (we ship from Charleston, SC.) Expedited shipping with delivery in 1-3 business days is available and rates are calculated at checkout.

We ship to all contiguous US states, Alaska, Hawaii and US military addresses. All FPO/APO orders are shipped with USPS and transferred to the U.S. Military Postal Service (MPS) for delivery. While USPS provides a tracking number as a reference they are not always able to provide live updates.

What is your return and exchange policy?

If you are not 100% satisfied with your Allegiance Flag Supply purchase, you can return your unused order to our warehouse for a refund or exchange within 21 days of the item shipping. Please click here to start a return or exchange.

  • Returns must be unused and in the condition you received them. Allegiance Flag Supply reserves the right to adjust your return method and return resolution if your item(s) arrive in a condition which does not meet our returns policy. Items that do not meet our return policy will be returned to sender.
  • All returns must be from a verified ShowAllegiance.com order. Allegiance does not offer returns on items purchased outside of ShowAllegiance.com. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
  • Please note the shipping cost paid to receive the initial order will not be refunded.

Payment & Website

Do you offer a discount?

We offer a 10% discount as a small token of our appreciation for our brave military, first responders, law enforcement and teachers. If you fit that criteria, please click here to register for the discount.

What are my payment options?

We proudly accept all major credit cards. You can also complete your order using Shop Pay, Google Pay or Apple Pay.

Is your website secure?

We partner with Shopify to ensure a very secure website. Shopify is an industry-leading e-commerce platform that is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

I received an email saying my order has been flagged. What does this mean?

At Allegiance Flag Supply we are committed to our customers’ online security. We have systems in place that ensure your information is validated and secure. If we receive a flagged message about your order we will reach out to confirm you placed the order and it is okay to process.

Miscellaneous

Can I pick up locally?

We aren’t open to the public at this time. Our space in Charleston is used to expertly sew our American Flags and pack and ship our products to customers across the country. As a small business with ambitions to grow, we hope to be able to develop a more interactive space where we can share the wonderful process of flag-making with our customers!

I want to work for Allegiance Flag Supply. Are you hiring?

We’re growing, we’re hiring and we’re looking for hard-working, motivated people who are passionate about revitalizing American manufacturing. You can apply for the available positions at Indeed.com.

I want to offer Allegiance American Flags in my store. Who do I contact to be a wholesale partner?

We are proud to partner with other small American businesses and oVer wholesale pricing. You can apply to be part of our wholesale program here and be connected directly with our wholesale team.

Do you donate your American Flags?

As a small business with our roots planted firmly in America, it’s important we support our communities when we can. You can learn more about and apply to be part of our donation program here.

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